Return and Refund Policy

Last updated: February 11, 2026

Thank you for shopping at emiliothegoose.com, operated by Little Orange Hat (“we,” “us,” or “our”). Please review this Return and Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns of physical products only under the following conditions:

  • The item is unused, unworn, and in its original condition.

  • The item is returned in its original packaging.

  • The return request is made within 14 days of delivery.

To request a return, contact us at hi@emiliothegoose.com with your order number and reason for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Digital products or downloadable content

  • Items marked as final sale

  • Gift cards

  • Items damaged due to misuse or normal wear

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will offer a replacement or refund at no additional cost.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or sent in error. Shipping costs are non-refundable.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

7. Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. Please contact us as soon as possible after placing your order.

8. Contact

For all return and refund inquiries, contact us at:
hi@emiliothegoose.com